Coronavirus COVID-19 Freight update 4th April 2020

CHANGE - ZEND operational hours

Please be advised that our operating hours will be changing as of Thursday 26th March until the foreseeable future. Our office will be staffed with a reduced team, Monday to Friday between 08:30hrs to 17:00hrs (instead of 07:30hrs to 18:00hrs).
Outside of our office hours, all calls will be transferred to our ‘out of hours service’, and e-mails will be monitored. You can contact us as usual on 0800 771 747 or 03 341 1199 or solutions@zend.co.nz.
Our office will not be staffed on Saturdays until the foreseeable future, however, we will be available as usual on 0800 771 747 or 03 341 1199 or solutions@zend.co.nz. 

What are we advising our customers?

• Transport and Logistics has been listed as an essential business. ZEND will remain operational throughout the coming weeks. There is no change to all trade lanes, they still remain open domestic and international, however, we are receiving daily updates, so this may change, please keep informed by visiting our website www.zend.co.nz

• It is CRITICAL that we only collect freight that can be delivered to premises that will remain open during Level 4 shutdown.  Any freight that cannot be delivered we advise should be held at your own premises until Level 4 is lifted.

• We have been advised that food and medical supplies take priority.

• Freight volumes are extremely high causing freight delays nationwide. Please continue to be patient during this period.

• Courier collection times may vary due to amended run schedules during the lockdown. This is the main change since our last update. If you are concerned that your driver hasn’t arrived please contact us.

If your business has to close down (or reopened) at alert Level 4, please contact us, so we can advise your freight provider.

Please visit www.covid19.govt.nz for up to date Government information on COVID-19.

If there is anything specific that you require, please contact our customer services team on 0800 771 747 or 03 341 1199 or solutions@zend.co.nz.