Level 3 & 4 Important Information - 9th September 2021

When sending freight into Auckland during alert levels 4 & 3 please add a note onto the delivery that indicates the business is open during the lockdown. 

Our suppliers are finding it difficult to know which businesses are open during this time and are holding onto some freight if they believe the business is not open. This is causing delivery delays and storage issues.  

A simple note on each parcel saying “Essential Service Open” will help them deliver the parcel quicker.

InterIslander Rail Incident - 2nd September 2021

We have been informed KiwiRail are dealing with an incident in which a remote-controlled shunt locomotive (used in marshalling yards), and a railway wagon have fallen into the harbour in Waitohi Picton.

The Outcome

The linkspan normally used by the InterIslander, Aratere, was damaged in the incident. Booms have been placed in the water in case of any fuel leakage but as far as could be determined the tanks on the wagon, and the fuel tank in the loco, are sealed and intact.

Due to the damage to the linkspan and the location of the incident all sailings of the Aratere have been cancelled today (Thursday 2nd September). The Aratere sailings on Friday (3rd September) are dependent upon assessment of the damage and ensuring berth is clear.  This means that freight sent between islands on Tuesday or Wednesday maybe delayed.

If you have any questions regarding this, please contact our customer services team at or call 0800 771 747.

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