Zend helps ecommerce businesses with everything from warehousing, packaging, despatch, tracking as well as a support desk that your customers can call 24/7 to discuss their delivery.
We deliver to major towns and centres overnight, with delivery by noon the next day. We also offer options for 48-hour and Saturday deliveries (not available in all areas).
We utilise a network of thousands of delivery couriers, and extensive air, rail, road and shipping linkages, capable of combining in any way to achieve the widest possible coverage available across New Zealand.
For exporting, we will link you with one of the world's largest international courier specialists, utilising its own comprehensive and dedicated distribution network. For imports we can streamline and organise all customs clearance requirements to make the process as easy as possible.
We source and supply specialised packaging/shipping materials to suit any specific industry sector requirements (e.g. fragile goods, biotech, medical). We are experts in arranging safe, professional transportation for any dangerous goods or hazardous substances. We also supply and assist with all necessary industry documentation and labelling.
Our Reverse Logistics enables you to control all your freight costs by cutting out the added margins from your supplier and choose the courier firm you most trust for all your supplies.
Most goods are covered free of charge up to a value of $2,000 (conditions apply).
We provide a wide range of tickets and satchels for all delivery sizes, shapes and destinations. They are all simple to understand and use.
Our team of highly trained and friendly Customer Services personnel is available around the clock, every single day of the year.
We can arrange and supply Reports On Performance (ROP) to assist companies to maximise delivery efficiency and increase productivity. We also specialise in dashboard and real-time reporting.
|Information between Zend and us and the customer is precise, so we can keep our customers informed.||Wine Wholesaler|
|[With Zend] we know that somebody’s going to get on to it and tell us what’s going on with that parcel.||Carpet Wholesaler|
|They leave us with the impression that they value our business and do everything they can to keep on meeting our expectations.||Retail Wholesaler|
|Zend come and understand what our challenges are and understand the things that will make our business work better.||Apparel Wholesaler|
|Zend have lifted our overall service dramatically.||Wine Wholesaler|
|We always throw the challenge out to Zend and they haven’t let us down yet.||Textiles Wholesaler|
|We can give Zend a call and it’s off our hands. There’s a person on the end of the phone. They’re very efficient.||Electrical Wholesaler|